Conference Call part6 - Closing

이번 텔레콘퍼런스의 요점을 말할 때
- Let me summarize today's points. We have agreed on three points: First, ............ Second, .............. and finally ........
- OK. Let's summarize. We will give you detailed informationl, and you will give us ABC by Thursday the 9th. The customer will .... We will have another call on Friday the 10th.
- Would you summarize today's call for us?
- Could someone in the US please send a summary of today's meeting to all attendees?
- Can I just sum up what we've agreed today?
- Before closing today’s conference, I would like to say one more thing.
- In closing, I would like to re-emphasize the key messages we discussed today.
- Before finishing our session today, I would like to ask (somebody) to sum up.

다음번 텔레콘퍼런스까지 상황을 계속 업데이트받고 싶을 때
- Could you send me daily status until our next call? 혹은 Keep me informed. Keep me posted. Keep me updated.
- I'm working with the IBM staff at the customer site to resolve the problem, and I'll keep you informed.

마무리와 다음번 텔레콘퍼런스 약속하기
- Let's wrap up this session.
- Okay, does anyone have anything else? No? All right, I guess we're done for this week. Shall we schedule our next meeting for the same time next week?
- I'd like to hold another conference call a week from today at the same time.
- Can we have another conference call the day after tomorrow from 8 a.m. to 9 a.m.?
- Please email me the dates you will be available next week.
- I will email you the next conference call schedule by tomorrow.
- Let's have our next call at 8:00am on Thursday, January 27th, Tokyo time. I will let you know if there is any change.
- I will send you an invitation. Would you send me the e-mail address of the participants?
- Would you please send the agenda for our next meeting to all of the participants in advance?
- We are losing our conference room, so we have to go now.
- I will not be available for the next call. 혹은 Unfortunately I won't be able to attend the next call.

진짜 끝내기
- That's all for today.
- I would like to end today's conference unless anybody has any more items to discuss.
- Thank you very much for your time and participation.
- I would like to thank everyone for their patience and participation.
- Thank you for your attendance.
- Thank you, everyone, and have a good day.
- It was a very productive meeting. Thank you all.

Conference Call part5 - Detail explain

- The system is going into production on June 1st, so we have to solve the problem by then.

- The customers' test system won't be available until next week.

- The customer has been experiencing this problem for the past two weeks.

- This issue has been reported to our President, who is going to visit with the customer next Monday.

- You have determined that this is a code defect, not a user error.

- The problem must be fixed within 24 hours, or data will be lost.

- I expected to see that all of the data would be uploaded to the website, but it wasn't.

- This is a solid problem. 혹은 We can duplicate this problem without fail.

- I tried to clarify this in the e-mail I sent Wednesday.

- Did you get my e-mail? Does it make sense?

- We have not reached an agreement on this yet.

- I spent a great deal of time on this.

Conference Call part4 - Question, Favor

질문할 때
- What will be the agenda for this meeting? Also, how long do you expect this meeting to run?
- May I interrupt you for a second?
- I have a question for you, Mari.
- One quick question.
- I’m sorry to interrupt you, but would you elaborate on that?
- Could you be more specific?
- Could you articulate your point?

질문을 유도할 때
- Does anyone have any questions so far?
- Are there any questions?
- Are there other items we need to bring up?
- Are we all clear up to now?
- Everyone is welcome to ask questions now.
- Maybe, we’d better have a Q and A session now.

질문 받았을때
- Thank you for asking a question.
- I am glad you asked that question.
- Thank you for asking me an excellent question.
- That’s the question I’ve been waiting for.
- That's a good question. But I cannot answer it right now. Let me look into it and I'll get back to you later.

질문내용을 확인할 때
- Could you please repeat your question?
- Sorry, but I could not hear your question. Could you please repeat it?
- I am not sure if I understand your question clearly. Could you rephrase it please?
- Would you please clarify your question?
- Are you saying (telling us) that there is going to be an announcement of A's new product line by the end of this year?
- Could you explain to us how these changes will impact our schedule?
- Could you give us an example that will better explain your point?

수정프로그램 작성을 의뢰할 때
- Can this be fixed? (Can you fix it? 이라고 물으면 상대방의 능력을 묻는 것으로 받아들일 수 있으므로 주의)
- This should be fixed.
- Can you give us an official fix?
- Customers expect us to fix it.
- Can you tell us when this will be fixed? 혹은 What is your target date for this fix?
- We need an official fix by March 28th, Korea time. 혹은 Can you give us an official fix by Thursday morning, March 28th, Korea time? I guess that would be Wednesday morning New York time.
- Would you tell us what you need from us to fix this?
- Are there any potential problems with this fix? 혹은 Have any problems been reported with this fix?
혹은 Are there any risks involved with intalling this fix?
- Could you give us a work-around if you cannot fix it?
- Can this be improved?
- The customer requests functional enhancements so that the system supports user names longer than 8 characters.
- This may be working as designed, but I think we should improve the product.
- Can you tell us exactly why this cannot be fixed?
- Would you please tell us exactly what caused this problem?

해결에 필요한 자료 관련
- Do you have enough information to analyze this problem?
- Do you need any more data from this system? Yes, we need ..........

원인과 재발을 막고 싶을 때
- Were you able to isolate the problem? 혹은 Could you identify the cause of the problem?
- Did you find anything wrong?
- What caused the problem? What can be done to prevent it from happening again?

현황에 대해 알고 싶을 때
- What is the most recent status?
- Can you please update the problem management database with the current status?
(The database has not been updated since last week.라고 말하면 담당자를 책망하는 것으로 들릴 수 있음)
- This is an urgent matter. Would you please give me daily status?

이쪽의 현황을 전할 때
- Our current status is......
- Here's my updated information on this problem.
- I have an update on the problem today.
- This is under investigation. 혹은 This is being investigated. 혹은 We are investigating this.

상대방에게 요청할 때
- I'd like you to send me the details by Friday the 23rd.
- Please send me the details within 24 hours.
- This is an urgent matter. We cannot wait until Tom comes back from vacation.

Conference Call part3 - Agreement, Explain, Objection

다시 설명을 해 달라고 할 때
- Could you explain it more simply?
- Could you explain it in detail?
- Could you please explain that again?
- Please clarify .......
- Would you summarize this problem for us?
- Could you speak more slowly?
- Could you speak more loudly?
- Excuse me. I couldn't catch that. Would you repeat it?
- I don't understand your point.

상대방의 설명에 대해 이쪽팀의 논의가 필요할 때
- Would you hold on a second? We Korea members would like to discuss this.
혹은 Please give us a few moments to discuss this among ourselves.
혹은 Please give us a few minutes to talk about this as a team.
혹은 Let us talk about it among ourselves.
- Excuse us, but we're going to discuss this in Korean.
- We will put the phone on mute while we discuss this among ourselves in Korean.

다른 사람의 설명에 추가해서 설명할때- Let me rephrase what Mari is trying to communicate.
- I would like to explain to you what he's trying to convey.
- I just want to add one more thing to what Mari said.

자신의 설명이 이해됐는지를 확인할 때
- Does this make sense?
- Do you have any questions?
- Sorry to interrupt, but I'd like to confirm what you just said.

설명한 후 상대방에게 의견을 구할 때
- What do you think about this? 혹은 Would you comment on this?
- Do you have any advice?
- Do you have any comments from the hardware point of view?

동의할 때
- I agree with you. (I agree with you about the fact that we need a new approach to this problem.
- I think so, too.
- That's a good point. (I see your point but I don't think it is necessary for us to do that.
- So I hear/heard. (So I hear, but I think we need to clarify the facts before we decide what to do.
- We are fine with that. That seems reasonable.
- That makes sense.
- It sounds good.

반대할 때
- I hate to say this but I don’t agree with you on that point.
- We can’t buy your proposal, because it would impact us.
- I am strongly against your proposal because I think it’s not feasible.
- If you haven’t done so, it is critical that you get your manager’s approval on your plan.
- We were hoping for a different answer. I understand that you've tried to...... but ....
- That might work, but I'm afraid it's not a final resolution.
- That is a good idea, but we need an official fix, not a work-around.

반론을 제기할 때
- My understanding is slightly different from yours.
- I have a totally different opinion.
- That's not what I was trying to drive at.
- I don't think that is the case.
- That would be perfect. But I would not know how to do that.
- I would like to ask someone to convince me of its validity.
- I don't think that can solve the problem.
- If you are still not satisfied with our revised proposal, then escalate according to the escalation plan/path.

제안할 때
- I have a suggestion for you.
- I propose to include a list of important events on this matter.
- We need to do a much better job explaining our proposal.
- We need more discussion on this one.
- I think it would be clearer if you show us an example.
- I believe our current proposal should incorporate all the major comments before it is finalized.

제안의 이유를 설명할 때
- Let me explain why I proposed this.
- The reason I am recommending this is that.....
- The logic behind my recommendation is .....
- My rationale behind this proposal is that.....

해결책을 제안받고 싶을때
- Do you have any recommendations to solve this issue?
- Does anybody have any suggestions to fix this problem?
- Would you provide us with a possible solution to this problem?
- How would you want me to handle this?

상대방의 제안을 지지할때- I like your suggestion.
- Okay, I can go along with that.
- I support your proposal.
- You convinced me.
- I'm sold on it.

화제를 바꿀 때
- I think we have fully discussed this issue. Let's move on to the next subject, which is......
- We are stuck now. Shall we table this issue until our next meeting and go to the next subjecct?
- OK. Let's go on to the next subject since we don't have much time left.

다른 쪽으로 흐른 화제를 본론으로 되돌리고 싶을 때
- I got off track.
- I think we're getting a bit off-topic now.
- We should get back to the subject at hand, the target date for the official fix. When can we expect to receive it?
- Let's start over from the beginning.

오해가 생겼을 때
- Let's talk things through.
- Can we review the situation?

약간 분위기가 흥분되었을 때
- Okay. everyone, let's calm down....

텔레콘퍼런스 도중에 참가할 때
- Who just joined?
- This is Kildong Hong. I just joined.

텔레콘퍼런스 도중에 나가야 될 때
- I have to leave now, but my colleague(s) will stay on the call.

도중에 몇분간 나갔다 왔을 때
- What did I miss?

전화 연결이 좋지 않을 때
- Excuse me, but there's some noise on the line. Would you repeat that, please?
- We have a bad connection. Let me call you back.

갑자기 조용해질 때- Hello. Can you hear me?

응대
- Uuh huh 혹은 Yeah.
- I see. 혹은 I got it.
- Okay. Sure. Certainly. Exactly.

이해를 했을 때
- OK. I will do so. 혹은 Sure, we will do that.
- All right, we will do as you suggest.

Conference Call part2 - Starting

상대방이 들어와 있는지 확인
- Is anyone from the US team on this call? 혹은 Is everyone from the US team on the line?
- Please let me confirm who is on the line.

회의를 시작할 때
- Shall we start? / Let's get started. / Let's start.

자기소개
- This is Kildong Hong from the ABC team in Korea. 혹은 This is Kildong Hong. I'm on the ABC team in Korea.

참가 예정인 이쪽 사람이 아직 안 왔을 때
- He's in another meeting. He will join us in 30 minutes.
- He's on another call. He should be with us within 30 minutes.

텔레콘퍼런스 도중에 나가야 됨을 미리 알리기
- I may need to leave in the middle of the call.
- I'm only available for 50 minutes. 혹은 I'll have to leave in about 50 minutes.

참가에 대한 감사
- Thank you for taking the time to call in. 혹은 We appreciate the time and effort you have put into this.

회의록 작성을 미국쪽에 부탁할 때
- Could someone in the US keep notes during this meeting and email them to us afterwards?
- John, would you please send out a summary of today's meeting after it is over?
혹은 John, would you please send us the minutes of today's meeting?

회의록을 본인이 작성할 것임을 알릴 때
- I will take notes during this meeting and email them to you.

회의 목적을 명확히 하고 싶을 때
- Please let me clarify the objective of this meeting.
- I called this session to address the ABC issue. 혹은 I requested this meeting to talk about the ABC issue.
(The purpose of today's meeting is ......... 혹은 What we'd like to get from today's meeting is .........)

Conference Call part1 - Invite

To: All Teleconference Participants
Subject: Participation Request in the Teleconference
Scheduled for 시간 on 날짜

I would like to invite you to participate in the subject teleconference which is scheduled for 8 am to 10 am Eastern Daylight Time on Oct. 20. The Phone No. you will be calling is .........
The purpose of the teleconference is to finalize the business proposal to .......

Please acknowledge your participation by email by 날짜.
If you are unable to participate, please assign somebody else to sit in for you and email me that person’s email address.

Best regards,


(예2)
Attached is the agenda for the teleconference.
Attached are the presentation package and the backup files we’ll be using in this teleconference.

(예3)
I am sorry for this short notice, but the teleconference was rescheduled to 9 am to 10 am tomorrow.
This email is to notify that the teleconference scheduled for Oct. 20 was changed to Oct. 21.

Innovative Presentation

OSCON 2005의 Dick Hardt